Shipping policy

Shipping & Delivery Policy

Thank you for shopping with SugarSouk! We carefully prepare and package every order to ensure your candy arrives fresh and ready to enjoy.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing times may be longer during holidays, promotions, product launches, or periods of high order volume.

You will receive an order confirmation using the contact information provided at checkout.

GTA Local Delivery

SugarSouk currently offers local delivery to select areas within the Greater Toronto Area (GTA).

Delivery availability and applicable fees will be displayed at checkout based on your location.

Please ensure that your delivery address, unit number, buzzer information, phone number, and any necessary delivery instructions are correct when placing your order.

Shipping

Where shipping is available, shipping rates and available delivery options will be calculated or displayed at checkout.

Estimated delivery times begin after your order has been processed and are estimates only. Delivery times may vary depending on the destination and shipping carrier.

Tracking

If tracking is available for your order, tracking information will be provided once your order has been shipped.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery or shipping address.

SugarSouk is not responsible for delays, failed deliveries, or packages delivered incorrectly because of inaccurate or incomplete information provided at checkout.

If an order is returned to us due to an incorrect or incomplete address, additional delivery or shipping charges may apply to resend the order.

Delivery Delays

While we do our best to ensure orders arrive on time, delays may occasionally occur due to circumstances outside of our control, including weather conditions, carrier delays, traffic, holidays, or other unforeseen events.

SugarSouk cannot guarantee exact delivery dates or times unless specifically stated.

Delivered but Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location and contact the shipping carrier where applicable.

You may also contact us at shopsugarsouk@gmail.com and we will do our best to assist you.

Damaged Orders

If your order arrives damaged, please contact us at shopsugarsouk@gmail.com within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the shipping or delivery packaging
  • A brief description of the issue

Eligible damaged orders will be handled according to our Return & Refund Policy.

Warm Weather

Candy and other confectionery products may be sensitive to heat. During warmer weather, some products may soften or melt while in transit.

We take reasonable care when packaging orders; however, SugarSouk cannot control temperatures or conditions after an order has been handed over to a delivery or shipping provider.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

SugarSouk
Email: shopsugarsouk@gmail.com

Last updated: October 2026